Financial Services Team Manager
3 days ago
Bibby Financial Services United Kingdom is seeking a reliable Bilingual Credit Team Leader to join our team based in the UK. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £32,000 per annum.
We have supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9,000 businesses worldwide. Our mission is to help businesses grow and thrive in domestic and international markets.
As our Bilingual Credit Team Leader, you will be responsible for leading a team of credit controllers to deliver excellent standards of client service and identify new business opportunities.
The role requires excellent leadership skills, with a keen eye for risk and the ability to spot new business opportunities through contact with clients and debtors.
Your responsibilities as our Bilingual Credit Team Leader will include:
- Providing a high level of service to all clients, Business Centres, and colleagues while minimizing risk and ensuring excellent service to clients
- Proactively seeking to understand your team's portfolios to assist them in spotting both warning signs and opportunities
- Leading a team of credit controllers to deliver excellent standards of client service and identify new business opportunities
- Measuring risk and performance via sampling and coaching the team on improvement
- Responsible for the training of team members through regular one-on-one reviews and improving performance and productivity through coaching
- Ensuring good communication and cooperation with all stakeholders including Cash Administration and Business Centre relationship teams
- Mitigating bad debt and risk situations across the credit controllers by monitoring their activity and ensuring a high quality of delivery of key processes and procedures
What we are looking for in our ideal Bilingual Credit Team Leader:
- Credit control experience, office environment, and customer service experience
- Good communication, excellent customer service, and attention to detail
- Credit control experience in a financial service environment
- Experience managing risk, sales, people management skills; fluency in a second language (Italian, French, or Spanish)
- Basic IT, customer service/administration NVQ
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