Night Shift Supervisor

1 day ago


London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time
Role Overview

We are seeking a Night Manager to oversee the night-hour supervision of our Front Office Team at Hilton London Canary Wharf. This role is responsible for ensuring that Team Members are prepared and well-informed to deliver exceptional Guest experiences from check-in through check-out.

Key Responsibilities
  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP Guests
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
Requirements
  • Previous supervisory experience in Front Office within the hotel/leisure/retail industry
  • High level of IT proficiency
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
Benefits
  • Annual Salary of £31,500 plus FO upsell bonus
  • Referral Bonus
  • Incentive programs / Bonus
  • Holiday allowance that increases with length of service
  • Sick pay that increases with length of service
  • Opportunity to enrol in an apprenticeship

The Hilton London Canary Wharf is a modern, full-service hotel with 282 Guestrooms in the heart of London's financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station.

Travel Information
  • South Quay DLR (2 minutes)
  • Canary Wharf Jubilee line (5 minutes)


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