Service Desk Coordinator
4 weeks ago
About our business
Proton (Southern) Ltd has been a leading provider of commercial glasswashers and dishwashers for over 50 years, serving the Southampton area with a reputation for excellence in service and maintenance.
Role overview
We are seeking a skilled and customer-focused individual to join our Service and Parts team, where you will play a vital role in handling customer queries, taking ownership of situations, and delivering exceptional service to our clients.
Key responsibilities
- Handle customer inquiries in a polite and professional manner
- Log jobs and book engineer visits
- Update relevant customer portals
- Generate and submit repair quotes when required
- Support the parts department
- Liaise with internal departments to resolve customer queries
- Achieve customer and business KPIs
- Update customer online portals
Requirements
To succeed in this role, you will need:
- Excellent customer service skills
- Good organisational skills
- Good knowledge of the English language, both written and verbal
- Ability to work in a fast-paced environment
- Desire to deliver a great customer experience
What we offer
As a valued member of our team, you will have the opportunity to develop your skills and experience, working with a talented and supportive team in a dynamic and challenging environment.
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