Retail Director

4 weeks ago

London, United Kingdom ELIE SAAB Full time
Job Title: Retail Manager

Establish the overall retail strategy in Europe and implement it effectively across all boutiques. Ensure that all boutiques achieve set income and profit targets.

Main Responsibilities:
  • Manage daily operations, sales, and compliance to the OPP in all European boutiques, ensuring they meet set targets.
  • Develop and implement short- and long-term retail strategies, plans, and objectives aligned with corporate goals to optimize revenue, profit, and growth targets.
  • Conduct market research studies and analysis to review and develop strategies and business plans accordingly.
  • Maximize sales and expansion opportunities.
  • Establish standards for sales, rotation, and loss, and monitor boutiques' P&L.
  • Lead the brand's geographical growth by researching and identifying potential markets and proposing new boutique locations based on commercial market studies and analysis.
  • Develop and communicate retail-related policies and procedures in coordination with the Retail Director, Managing Director, and concerned Head of Departments.
  • Monitor KPIs, selling ceremonies, customer experience, and journey.
Product Life Cycle Management:
  • Analyze market segments, prices, and competition for products.
  • Manage collection buying and orders to all boutiques based on sales reports, market segmentation, and clients' feedback.
  • Coordinate product distribution to boutiques based on markets, quotas, and goals.
  • Control and supervise orders' quantities, inventory results, and sales preparations.
  • Ensure merchandise is delivered to boutiques on time, priced, and well displayed.
  • Recommend additions/withdrawals of merchandise to boutiques.
  • Review, evaluate, and report boutiques' sales figures, cost of inventory, operational expenses, and inventory loss to determine target achievements.
  • Provide suggestions to management on how to maximize profits and reduce loss at every boutique level.
  • Develop action plans to follow up on discrepancies as required and take full ownership and accountability over boutiques' P&L accounts.
  • Perform periodic site visits to ensure store and brand image are maintained at required standards.
  • Manage warehouse operations in coordination with the Inventory Control Department.
  • Plan stock room, warehouse, and storage area layouts considering product turnover and quantities, as well as other essential factors.
  • Plan and organize retail-related events (promotions, sales) in coordination with concerned departments and suppliers.
  • Supervise visual merchandising activities and determine merchandising layouts that are appealing to customers to achieve optimum efficiency of operations with minimum cost and maximize profits.
Customer Relationship Management:
  • Ensure customer satisfaction is maintained at high standards.
  • Develop and promote customer retention strategies.
Retail Personnel Management:
  • Ensure all stores are adequately staffed.
  • Coordinate with the HR Department on recruiting, developing, and evaluating boutique managers and sales teams.
  • Coordinate with the Learning Department on training boutique managers and sales teams.
  • Take a lead role in building a strong sales management culture; coach boutique managers, assess team performance, identify skills and opportunities for development, and provide advice and guidance when needed.
  • Prepare and provide training sessions to boutique managers and sales teams on new collections and products.
  • Coordinate with the HR Department, Retail Director, and Managing Director on setting KPIs, compensation, and incentive plans to improve teams' performances and retention.
Requirements:
  • Bachelor's degree in Business; MBA is a plus.
Experience:
  • At least 12 years in a managerial operational position in the high-end retail fashion industry.
Competencies:
  • Strong analytical, communication, and negotiation skills.
  • Strong problem-solving, dealing with complexities, and decision-making skills.
  • Leadership and senior team management skills.
  • High drive and results-oriented.
  • Ability to manage a portfolio of around $25M.
  • Takes initiative.
  • Lead by example.
  • Good team player with internal stakeholders.
  • Commercial savvy with luxury.
  • Accountable for the buying budget.
  • Management of stock and inventory.

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