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Operations Manager

2 months ago

Liverpool, Liverpool, United Kingdom Primary Care 24 Full time

About the Role

We are seeking an experienced Operations Manager to join our team at Primary Care 24. As a key member of our community care management team, you will be responsible for providing operational leadership and contributing to overall service performance.

Key Responsibilities

  • Ensure effective operational management of direct reports, including clinical personnel, including sickness management, performance management, annual leave requests, and appraisals in line with organisational policies
  • Provide a visible presence for staff during times of service delivery
  • Ensure regular team meetings and briefings are delivered
  • Oversee the rota for your services
  • Monitor service KPIs and implement agreed corrective measures
  • Ensure performance targets and KPIs are understood by all staff

About You

  • Educated to degree level or equivalent work-based experience
  • Leadership attributes, acting as a role model with the ability to assess others' skills, coach, and develop personnel where appropriate
  • Ability to develop, coach, and motivate personnel to work to their full potential
  • Capability to work under pressure and to tight and often changing deadlines
  • Available to work weekend hours
  • Ability to travel across sites within the region
  • UK driving licence and a vehicle is advantageous but not essential

What's on Offer

  • Permanent opportunity
  • 37.5 hours per week
  • £33,125 to £36,000 per annum, DOE
  • NHS pension scheme
  • 27 days annual leave
  • NHS car fleet scheme T&Cs apply
  • Casual dress working environment
  • Ride to work scheme
  • Long service awards

About Us

Primary Care 24 is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion, and working locally to support our communities.

We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.