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Front Desk Associate

2 months ago

Doncaster, United Kingdom Doncaster Racecourse Full time

Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Doncaster Racecourse. As a Receptionist, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front office.

Key Responsibilities:

  • Guest Registration: Manage the registration process for guests, ensuring accurate and efficient processing of guest information.
  • Front Office Operations: Coordinate the daily activities of the front office, including managing business center services, telephone services, and concierge services.
  • Guest Experience: Deliver a unique and personalized guest experience, ensuring high-quality customer care and satisfaction.
  • Team Collaboration: Work closely with the Front Office team to achieve common goals and objectives.

Requirements:

  • Education: GCSE level or equivalent
  • Experience: Previous experience in a similar role or hotel environment
  • Interpersonal Skills: High level of interpersonal skills, with excellent communication and customer service skills
  • Organizational Skills: Organized, systematic, and process-driven, with the ability to work well under pressure

Benefits:

  • Flexible Scheduling: Enjoy a flexible schedule, allowing you to pick and choose your hours
  • Competitive Pay: Receive competitive pay for your work
  • Opportunities for Advancement: Opportunities for career advancement and professional growth

About Us:

Doncaster Racecourse is a leading hospitality and entertainment venue, offering a unique and exciting work environment. We are committed to providing exceptional customer service and creating a positive and inclusive work culture.