Current jobs related to Technical Customer Services Specialist - East Kilbride, South Lanarkshire - Finsbury Food Group
-
Technical Customer Services Specialist
2 weeks ago
East Kilbride, South Lanarkshire, United Kingdom Finsbury Food Group Full timeLocation: CardiffShift: Monday - FridaySalary: Competitive with Opportunity for GrowthFinsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel.The Technical Customer Services Specialist will ensure the...
-
Technical Customer Services Specialist
1 week ago
East Kilbride, South Lanarkshire, United Kingdom Finsbury Food Group Full timeRole OverviewFinsbury Food Group is a leading speciality bakery manufacturer seeking a Technical Customer Services Specialist to join our Technical team in Cardiff.The successful candidate will ensure the ongoing processing of complaints for the group, in line with the SLA. They will collate and process all complaints received for Finsbury Food Group via all...
-
Technical Installation Specialist
2 weeks ago
East Kilbride, South Lanarkshire, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a Technical Installation Specialist to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer locations,...
-
Technical Sales Specialist
2 weeks ago
East Kilbride, South Lanarkshire, United Kingdom Rise Executive Search & Recruitment Ltd Full timeJob Title: Technical Sales SpecialistJob Summary:We are seeking an experienced Technical Sales Specialist to join our expanding team. The successful candidate will have a proven track record in sales and technical experience in the Industrial Automation industry. The role involves selling high-quality Industrial Automation products and solutions to a range...
-
Technical Sales Specialist
7 days ago
East Kilbride, South Lanarkshire, United Kingdom Verto People Full timeThe ideal candidate will have a strong technical background in electrical control and industrial automation products, including PLCs, Programmable Logic Controllers, variable speed drives, and electrical control gear. They will assist customers in product selection and provide post-order support, as well as generate accurate and competitive sales quotations...
-
Technical Business Development Specialist
2 weeks ago
East Kilbride, South Lanarkshire, United Kingdom https:www.energyjobline.comsitemap Full timeJob SummaryAs a Commercial and Technical Coordinator, you will play a key role in supporting our feed specialists, agronomists, commercial teams, and customers on farm. Your primary responsibility will be to provide technical advice and commercial guidance to ensure regional business objectives are achieved. Key ResponsibilitiesProvide technical advice on...
-
Automation Systems Specialist
2 days ago
East Kilbride, South Lanarkshire, United Kingdom Rise Technical Full timeJob OverviewWe are seeking an experienced Automation Systems Specialist to join our team at Rise Technical Recruitment. The successful candidate will be responsible for the design, control, and development of bespoke automation products.This is an exciting opportunity for a skilled individual to further their career in a market-leading company. As an...
-
Customer Service Representative
1 month ago
East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a family-owned business that prides itself on its commitment to customer satisfaction and employee development. We are passionate about providing excellent customer service and creating a positive work environment for our team members.The RoleWe are seeking a highly motivated and customer-focused individual to join our Retentions...
-
Customer Service Representative
1 month ago
East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a family-owned business that prides itself on its commitment to customer satisfaction and employee development. We are passionate about providing excellent customer service and creating a positive work environment for our team members.The RoleWe are seeking a highly motivated and customer-focused individual to join our Retentions...
-
Customer Service Representative
2 months ago
East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a leading family-owned business in the dairy industry. We are passionate about delivering exceptional customer service and supporting the growth of our employees and customers.The RoleWe are seeking a highly motivated and customer-focused individual to join our Retentions Department as a Retention Specialist. As a key member of...
-
Customer Service Representative
2 months ago
East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout UsMcQueens Dairies is a leading family-owned business in the dairy industry. We are passionate about delivering exceptional customer service and supporting the growth of our employees and customers.The RoleWe are seeking a highly motivated and customer-focused individual to join our Retentions Department as a Retention Specialist. As a key member of...
-
Customer Service Specialist
1 month ago
East Kilbride, South Lanarkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in East Kilbride, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product...
-
Customer Service Specialist
1 month ago
East Kilbride, South Lanarkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in East Kilbride, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product...
-
Customer Service Representative
4 weeks ago
East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout McQueens DairiesMcQueens Dairies is a growing family brand passionate about its employees, customers, and the British dairy industry. We bottle milk sourced from a farmer-owned co-operative and deliver it to customers' doorsteps, offering a nostalgic experience. Our products include essentials like juice, eggs, yogurts, and milk alternatives.The RoleWe...
-
Customer Service Representative
4 weeks ago
East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout McQueens DairiesMcQueens Dairies is a growing family brand passionate about its employees, customers, and the British dairy industry. We bottle milk sourced from a farmer-owned co-operative and deliver it to customers' doorsteps, offering a nostalgic experience. Our products include essentials like juice, eggs, yogurts, and milk alternatives.The RoleWe...
-
Customer Service Representative
2 weeks ago
East Kilbride, South Lanarkshire, United Kingdom McQueens Dairies Full timeAbout the RoleMcQueens Dairies is seeking a skilled Customer Service Representative to join our excellent Customer Service Team. As a Retention Specialist, you will be the first point of contact for our existing customers looking to cancel their accounts. You will use your customer service skills and rapport building abilities to understand the specific...
-
Customer Experience Specialist
1 week ago
East Kilbride, South Lanarkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Experience Specialist to provide excellent service and resolve queries in a timely manner at beBee Professionals in the United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Keep...
-
Customer Experience Specialist
2 weeks ago
East Kilbride, South Lanarkshire, United Kingdom Virgin Media O2 Full timeThe key to our success lies in our Retail Advisors. As a Customer Experience Specialist, you will be part of a team that excels at making our stores look great, delivering an exceptional customer experience, and supporting each other to learn new skills and develop your career.You will be working 38 hours per week, and we will need you to be fully flexible...
-
Customer Experience Specialist
2 months ago
East Kilbride, South Lanarkshire, United Kingdom Three Full timeAbout the RoleWe're looking for a talented individual to join our team as a Customer Experience Specialist. As a key member of our store team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves our store feeling valued and...
-
Customer Experience Specialist
2 months ago
East Kilbride, South Lanarkshire, United Kingdom Three Full timeAbout the RoleWe're looking for a talented individual to join our team as a Customer Experience Specialist. As a key member of our store team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves our store feeling valued and...
Technical Customer Services Specialist
2 months ago
Job Summary
Finsbury Food Group, a leading speciality bakery manufacturer, is seeking a skilled Technical Customer Services professional to join our team in Cardiff. As a key member of our Technical team, you will play a crucial role in ensuring the ongoing processing of complaints for the group, in line with our Service Level Agreement (SLA).
Key Responsibilities
- Collate and process all complaints received for Finsbury Food Group via various methods, logging complaints into the Ideagen/QADEX database.
- Communicate with customers/consumers to obtain further details and retrieve foreign body samples, as necessary, to progress complaint investigations.
- Notify relevant site personnel of any signs of trending in compliance with SLA.
- Monitor and chase outstanding investigations/root cause from sites to close out complaints within the timeframe set in SLA.
- Respond to complaints within the timeframe set in SLA and provide customers/consumers with a holding letter acknowledging receipt of a complaint, as required.
- Upload weekly sales data into Ideagen/QADEX to generate CPMU information and trending, as well as monitor administration aspects of systems and notify the reporting Line Manager of any errors or amendments required.
- Maintain general housekeeping and cleansing of systems, including archiving products and closing off complaints, and work with systems controllers to ensure any issues are raised and resolved.
Requirements
- Excellent communication and written skills.
- Computer literate, including Excel, spreadsheets, and working with volumes and percentages.
- Ability to operate on your own initiative or as part of the team.
- Good time management skills.
- Excellent attention to detail.
- Methodical approach to managing workload.
About Us
Finsbury Food Group is a leading speciality bakery manufacturer, committed to raising quality and efficiency standards and building long-term relationships with major multiple retailers and the foodservice channel. We are dedicated to employee development and want every individual to have the skills and capabilities to achieve both their own personal goals and our business goals.
