Management Team Member

4 weeks ago


Stone, Staffordshire, United Kingdom Moto Full time
Team Leader - Costa Coffee - Stone

As a key member of our store management team, you will be responsible for leading and guiding your team to deliver exceptional customer service and achieve business objectives.

Key responsibilities include:

  • Leading your team to achieve and deliver excellent brand standards and customer service
  • Maximising profit by driving sales and controlling costs
  • Processing stock counts and orders
  • Partnering with the Store Manager in setting targets for the team to achieve
  • Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
  • Taking ownership of customer feedback, responding appropriately in a timely manner
  • Supporting the team with preparing food and refreshments

What we offer our Team Leaders:

  • Annual bonus up to 3,445pa*
  • Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
  • Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
  • Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will bring to us:

  • Previous experience of leading or supervising a team highly desirable
  • Passion for delivering a memorable customer experience
  • Great communication skills and be comfortable making decisions
  • Ability to work on own initiative and make reasoned decisions under pressure

We want to hear from you if you are a motivated and enthusiastic individual who is looking to take the next step in your career.

*Please note internally this role is called Team Leader

INDTL

Want to know what it's like to work for us? Find out from our colleague Fabiana



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