Customer Service Liaison

4 days ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Johnsons Workwear Full time
Customer Service Executive

We're seeking a skilled Customer Service Executive to build strong relationships with our customers, ensuring their satisfaction with our service and driving business growth.

Key Responsibilities:
  • Deliver exceptional customer service, resolving queries and issues in a timely and professional manner.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Work closely with the Customer Service Administrators to ensure seamless communication and collaboration.
  • Monitor and report on customer satisfaction, identifying areas for improvement and implementing changes.
  • Contribute to the development of new business opportunities, working closely with the sales team to identify and pursue new leads.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve customer service and drive business growth.
What We Offer:
  • A competitive salary of £30,600 per annum, plus on-target bonus/commission.
  • A company car and private healthcare.
  • Access to a company Share Save Scheme and Employee Wellness Programme.
  • A company pension and life assurance.
  • Opportunities for professional development and growth within the company.
About Us:

Johnsons Workwear is a leading supplier of textile service solutions, working with thousands of customers across various industries. We're committed to delivering exceptional customer service and driving business growth, and we're looking for talented individuals to join our team.

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