Resort Night Manager

2 weeks ago


Oswestry, Shropshire, United Kingdom Lion Quays Resort Full time

Job Title: Resort Night Manager

Department: Porters

Reporting To: Resort Manager or Deputy Resort Manager

Primary Job Purpose:

We are seeking an experienced and skilled Resort Night Manager to lead our night portering team. The successful candidate will be responsible for providing a reception and porterage service to guests, managing emergency procedures, and maintaining a high level of customer service.

About The Role

Roles and Responsibilities:

  • Provide a professional and welcoming service to guests arriving at night.
  • Lead and manage the night portering team to ensure excellent service delivery.
  • Develop and implement effective emergency procedures to ensure guest safety.
  • Ensure compliance with company policies and procedures, including health and safety, fire safety, and cash handling.
  • Manage and maintain accurate records and reports as required.
  • Collaborate with other departments to ensure seamless guest experience.
  • Display a proactive and leading role in terms of service, culture, and team development.
  • Take ownership of resolving guest complaints and concerns in a professional and courteous manner.

Key Skills:

  • Excellent communication and leadership skills.
  • Ability to work under pressure and manage multiple tasks.
  • Strong problem-solving and analytical skills.
  • High standards of presentation, organisation, and cleanliness.
  • Excellent customer service skills and a passion for delivering exceptional guest experiences.
  • Ability to work as part of a team and provide support and direction to colleagues.
  • Flexible approach to work and willingness to adapt to changing circumstances.

Benefits: LQ Resorts offers a fantastic working environment with plenty of opportunity to make a difference each day. You will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Free staff meals.
  • Free gym membership.
  • Access to wellness programmes.
  • Share of Resort's service charges on a monthly basis.
  • Extra days holiday after 2 years.

Requirements:

  • English GCSE grade 4/C or above.
  • Maths GCSE grade 4/C or above.
  • Good understanding of Health and Safety and Fire Safety.
  • Experience of managing a team.
  • Experience of working nights.
  • Experience of working in a Customer Service environment.
  • Cash handling.

Desired Criteria:

  • Willingness to undertake further training.
  • Knowledge of hospitality.
  • Upselling customers to other products and services.
  • Knowledge of Res-Diary; Ez-runner; Rezlinx.

Salary: £26,871.00 per year



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