Resort Night Manager
2 weeks ago
Job Title: Resort Night Manager
Department: Porters
Reporting To: Resort Manager or Deputy Resort Manager
Primary Job Purpose:
We are seeking an experienced and skilled Resort Night Manager to lead our night portering team. The successful candidate will be responsible for providing a reception and porterage service to guests, managing emergency procedures, and maintaining a high level of customer service.
About The Role
Roles and Responsibilities:
- Provide a professional and welcoming service to guests arriving at night.
- Lead and manage the night portering team to ensure excellent service delivery.
- Develop and implement effective emergency procedures to ensure guest safety.
- Ensure compliance with company policies and procedures, including health and safety, fire safety, and cash handling.
- Manage and maintain accurate records and reports as required.
- Collaborate with other departments to ensure seamless guest experience.
- Display a proactive and leading role in terms of service, culture, and team development.
- Take ownership of resolving guest complaints and concerns in a professional and courteous manner.
Key Skills:
- Excellent communication and leadership skills.
- Ability to work under pressure and manage multiple tasks.
- Strong problem-solving and analytical skills.
- High standards of presentation, organisation, and cleanliness.
- Excellent customer service skills and a passion for delivering exceptional guest experiences.
- Ability to work as part of a team and provide support and direction to colleagues.
- Flexible approach to work and willingness to adapt to changing circumstances.
Benefits: LQ Resorts offers a fantastic working environment with plenty of opportunity to make a difference each day. You will receive:
- Discounts across the resort, including family and friends.
- Free onsite parking.
- Progression and career development opportunities.
- Pension Scheme.
- Free staff meals.
- Free gym membership.
- Access to wellness programmes.
- Share of Resort's service charges on a monthly basis.
- Extra days holiday after 2 years.
Requirements:
- English GCSE grade 4/C or above.
- Maths GCSE grade 4/C or above.
- Good understanding of Health and Safety and Fire Safety.
- Experience of managing a team.
- Experience of working nights.
- Experience of working in a Customer Service environment.
- Cash handling.
Desired Criteria:
- Willingness to undertake further training.
- Knowledge of hospitality.
- Upselling customers to other products and services.
- Knowledge of Res-Diary; Ez-runner; Rezlinx.
Salary: £26,871.00 per year
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