Application Support Professional

19 hours ago


Towcester, Northamptonshire, United Kingdom ea Change Full time £55,000

Technical Support Expert for Insurance Domain

We're seeking an experienced Technical Support Expert to provide technical support for the Acturis platform at a global insurance business based in Towcester. This hands-on position involves delivering expert technical support for key business systems, diving deep into technical configurations, ensuring seamless operations, and driving system improvements.

About the Opportunity

You'll collaborate closely with other teams and interact with end-users to resolve support issues effectively. We're looking for someone who can go beyond user administration, translating technical concepts into clear, non-technical language for end-users and stakeholders.

Requirements

  • 4+ years of experience in technical or business systems support roles.
  • Strong knowledge of the Acturis platform, including configuration and customisation.
  • Proven problem-solving skills and a proactive approach to improving system performance.
  • Ability to translate technical concepts into clear, non-technical language for end-users and stakeholders.
  • Understanding of third-party integration tools Acturis connects with, such as policy administration systems, CRM tools, and payment gateways (desirable).
  • Insurance domain knowledge (desirable).

Package

  • A competitive salary up to £55,000 per annum.
  • A flexible hybrid working model for a better work-life balance.
  • Generous holiday allowance, with the option to buy additional days.
  • Comprehensive benefits including pension, life assurance, travel insurance, private healthcare, and more.
  • Opportunities for professional growth and development in a supportive environment.
  • Access to wellbeing resources and employee discounts.


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