Technical Support Associate: Library and Computing

2 days ago


Hatfield, Hertfordshire, United Kingdom Corehr Full time
Job Overview:

The University of Hertfordshire's Library and Computing Services department is seeking a highly skilled Technical Support Associate to join our team.

Main Objectives:

  1. To provide technical support to staff, students, and visitors across the University.
  2. To maintain AV and DM installations in University teaching and meeting rooms, video conference rooms, TV Studios, Weston Auditorium, and Digital Signage system.
  3. To troubleshoot and resolve technical issues with AV/IT systems, theatre equipment, networking infrastructure, and media equipment across the University Estate.
  4. To support the setup and operation of equipment for key University events, including Awards Ceremonies, Weston Auditorium events, Registration, and Clearing.

Key Qualifications:

  • Proven experience in a front-line service within a customer service organization.
  • Experience in providing technical support for AV, IT, and Events.
  • Skills and experience in programming, operating, and maintaining professional lighting and sound equipment.

Salary and Benefits:

You will receive a competitive salary of £32,296pa - £37,999pa, plus annual increments based on performance. You will also enjoy generous annual leave, flexible location opportunities, discounted Sports Village memberships, and free Active Staff sessions.

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