Restaurant Operations Director

3 weeks ago


London, Greater London, United Kingdom German Doner Kebab Full time
Job Description

This is a key role within German Doner Kebab, requiring a high-calibre individual to oversee the day-to-day operations of our restaurant in Streatham, London.

About the Role
  • We are seeking an experienced Restaurant Manager who can lead and motivate a team to deliver exceptional customer service, maintain high food standards, and ensure the overall success of the restaurant.

The successful candidate will have a proven track record in managing teams, maintaining quality control, and driving sales growth. They will be responsible for implementing operational strategies to improve efficiency, productivity, and profitability.

Key Responsibilities:
  1. Leadership and Team Management: Lead a team of staff, providing guidance, training, and feedback to ensure they are equipped to deliver excellent customer service and achieve business objectives.
  2. Operational Excellence: Oversee all aspects of restaurant operations, including front-of-house, kitchen, and back-of-house functions, ensuring seamless execution and consistency in delivering our brand promise.
  3. Sales Growth and Profitability: Develop and implement strategies to drive sales growth, manage costs, and maintain profit margins, working closely with the Franchisee to set and achieve targets.
  4. Customer Service: Foster a culture of excellence in customer service, ensuring that every guest receives an exceptional experience and maintains a positive reputation for German Doner Kebab.
  5. Quality Control: Maintain the highest standards of food quality, hygiene, and health & safety, monitoring and improving processes to ensure compliance with regulations and company standards.
  6. Training and Development: Identify skills gaps and provide training and development opportunities to enhance the performance of the team, promoting career progression and employee engagement.
  7. Financial Management: Manage budgets, forecasts, and financial reports, ensuring accurate and timely submissions to support business decision-making.

We offer a competitive salary, estimated at £45,000 - £55,000 per annum, dependent on experience, plus benefits and a challenging yet rewarding work environment.

Requirements:
  • Proven experience as a Restaurant Manager or similar role, with a strong track record in team management, sales growth, and cost control.
  • Demonstrated expertise in customer service, quality control, and staff development.
  • Familiarity with restaurant management software and systems.
  • Strong leadership, motivational, and people skills, with the ability to build a high-performing team.
  • Excellent communication and problem-solving skills, with a focus on delivering results and resolving conflicts.

We are an equal opportunities employer and welcome applications from candidates who share our values and commitment to excellence.



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