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Desktop Support Specialist

2 months ago

Cowdenbeath, Fife, United Kingdom Global Technology Solutions Ltd Full time

Job Title: Desktop Support Specialist

Location: Global Technology Solutions Ltd

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at Global Technology Solutions Ltd. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting for end-user devices, including hardware and software issues.

Key Responsibilities:

  • Provide technical support and troubleshooting for end-user devices, including hardware and software issues.
  • Manage and support Windows 10/11 environments and related software and applications.
  • Support and troubleshoot mobile devices, particularly BlackBerry and iPhones.
  • Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components.
  • Perform data backup and recovery tasks.
  • Work within virtual, MDM (Mobile Device Management), and VPN environments.
  • Maintain accurate records of work performed and ensure clear, effective communication with end users.
  • Adhere to ITIL processes and work within an ITIL environment.

Requirements:

  • Good general understanding of IT principles such as Networks, Hardware and Domains.
  • Working knowledge of leading software packages such as MS Office and Lotus Notes.
  • Good working knowledge of Windows 10/11 and related software and applications.
  • Good experience in End User device hardware and software troubleshooting.
  • Knowledge of mobile devices, in particular Blackberry and iPhones.
  • Experience with building, configuring, replacing and troubleshooting EUC hardware components.
  • Good Experience in Data Backup Techniques.
  • Familiarity with virtual, MDM and VPN environments.
  • Familiarity with Microsoft SCCM would be advantageous.
  • CompTIA A+, MCP/MCSE are desirable certifications.
  • DELL Certification desirable.
  • Knowledge of ITIL and experience of working within an ITIL environment would be beneficial.
  • Exceptional customer facing skills.
  • Able to communicate clearly and effectively with end users.
  • Logical and analytical approach to work.
  • Accurate record keeping.
  • Able to work unsupervised.
  • Good timekeeper.
  • Intense focus on quality work.
  • Productive and Efficient.

What We Offer:

Global Technology Solutions Ltd offers a competitive salary and benefits package, as well as opportunities for career growth and development.