Technical Support Specialist

2 weeks ago

Cowdenbeath, Fife, United Kingdom Tata Consultancy Services Full time
Job Title: Technical Support Specialist

Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Tata Consultancy Services UK&I. As a Technical Support Specialist, you will be responsible for providing third-level technical support to our global user base.

Key Responsibilities:

* Provide technical support to customers and identify opportunities to support their strategy and improve their processes across functions.
* Work with a dedicated focus on supporting end user computing (EUC) technologies across four technical towers.
* Resolve and close incidents/service requests as per the procedures & allocated timelines.
* Log relevant incident/service request details as per process in ITSM tool.
* Comply with Quality Health Safety Environment (QHSE) and IT policies.
* Liaise with clients, IT support groups and 3rd party providers when necessary.
* Perform IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.).
* Conduct hardware and software maintenance and support.
* Assist with Site Security Officer (SSO) on IT security issues and virus elimination.
* Special events coverage, meeting room & VCON & voice devices support.
* Centralised hardware and Spare part stocking and local site inventory management and asset management.
* Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)

Requirements:

* Good knowledge of Win 10, Win 11 & MS Office
* Knowledge / exposure on ticketing tools (Service Now)
* Knowledge of hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
* Working knowledge of supporting computer peripherals, like printers, scanners and non-standard devices etc.
* Understanding of active directory and networking.
* Hardware, operating system & software knowledge.
* Clear and strong customer focus and relationship building skills.

What We Offer:

* Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing:

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is 'Inclusion without Exception'. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You'll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

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