Care Operations Manager

3 weeks ago


City of Westminster, Greater London, United Kingdom Home Instead Full time

Job Description

As a key member of the Home Instead team, you will work closely with the Care Manager to ensure that our care operations meet the highest standards of compliance.

Key responsibilities include:

  • Providing support to our Care Professionals in their day-to-day roles
  • Onboarding new carers and introducing them to clients
  • Carrying out introductions for new client-care professional matches
  • Supporting, supervising, and mentoring all Care Professionals
  • Ensuring all services comply with relevant legislations, CQC standards, and regulations
  • Recording necessary information clearly and legibly in line with record-keeping policies and procedures
  • Responding to client queries
  • Delivering care calls as required in emergencies and gaps in the rota
  • Managing the office on-call telephone support service on a rota basis
  • Continually reviewing and improving processes to ensure an effective and efficient service is delivered

Qualifications

Hold, or be working towards, a minimum QCF/NVQ level 3 qualification in Social Care

Understanding of CQC assessment criteria for Outstanding scores

Excellent organisational, planning, and prioritising skills with high attention to detail

Excellent communication and relationship-building abilities

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.



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