Care Operations Manager
3 weeks ago
Job Description
As a key member of the Home Instead team, you will work closely with the Care Manager to ensure that our care operations meet the highest standards of compliance.
Key responsibilities include:
- Providing support to our Care Professionals in their day-to-day roles
- Onboarding new carers and introducing them to clients
- Carrying out introductions for new client-care professional matches
- Supporting, supervising, and mentoring all Care Professionals
- Ensuring all services comply with relevant legislations, CQC standards, and regulations
- Recording necessary information clearly and legibly in line with record-keeping policies and procedures
- Responding to client queries
- Delivering care calls as required in emergencies and gaps in the rota
- Managing the office on-call telephone support service on a rota basis
- Continually reviewing and improving processes to ensure an effective and efficient service is delivered
Qualifications
Hold, or be working towards, a minimum QCF/NVQ level 3 qualification in Social Care
Understanding of CQC assessment criteria for Outstanding scores
Excellent organisational, planning, and prioritising skills with high attention to detail
Excellent communication and relationship-building abilities
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
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