Healthcare Operations Manager
3 weeks ago
The Role: Healthcare Operations Manager
We are seeking an experienced and dedicated Patient Administration Manager to lead our patient administration teams. Reporting into the operations directorate, the role has responsibility for driving performance, engagement, and high-quality service delivery across all teams.
About Us
Teladoc Health UK delivers a market leading suite of virtual care products and services into the UK market. Our clientele covers both private and public sector healthcare markets. We provide an innovative whole of health solution, covering physical, mental, and wellbeing services, and enable patients to conveniently access our services through customer-focused technology solutions.
Job Description:- Lead, motivate, and develop the patient administration teams to foster a culture of care, accountability, respect, and excellence.
- Ensure that all services are delivered in line with established Service Level Agreements (SLAs) and meet the highest standards of quality and patient satisfaction.
- Manage the budget and control costs within the patient administration function.
- Continuously seek ways to improve operational efficiencies, utilising data-driven insights to make strategic improvements.
- Manage the customer service and patient administration team leads.
- Work closely with the data and resourcing capacity teams to ensure we are suitably staffed to meet demand and support with forecasting.
- Ensure teams follow policies and protocols that meet our responsibilities to our regulators and clients.
Requirements:
- Experience: 3+ years in a similar managerial role, ideally within healthcare administration, digital health, or a regulated service environment.
- Leadership Skills: Demonstrated ability to lead and develop high-performing teams, with a focus on engagement and professional growth.
- Compliance Knowledge: Solid understanding of healthcare compliance standards and best practices in patient administration.
- Proficient at use of Microsoft Office and able to learn and adapt to new technologies easily.
- Previous experience with Salesforce will be an advantage.
- Pension contribution at the rate of 8% fully paid by Teladoc Health.
- Private medical insurance.
- Annual paid leave entitlement of 25 days plus public holidays (pro-rata).
- Employee Assistance Programme (EAP) with access to free financial, legal, and lifestyle advice, as well as counselling and Mental Health support.
- Extended parental leave.
- Cycle to work scheme.
- Company laptop.
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