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Financial Services Associate
2 months ago
We are seeking a highly skilled and motivated Client Support Associate to join our team at ISS | Institutional Shareholder Services. As a key member of our Client Success team, you will play a critical role in delivering exceptional support to our clients, ensuring their success with our ISS-LiquidMetrix suite of products.
Key Responsibilities- Provide timely and effective support to clients via various communication channels, including phone, email, and in-person meetings.
- Facilitate new user licenses and training, ensuring seamless onboarding and adoption of our products.
- Accurately troubleshoot and investigate issues, responding to client demands in a courteous, professional, and timely manner.
- Partner with subject matter experts to resolve complex queries and provide comprehensive solutions.
- Develop in-depth knowledge of ISS-LiquidMetrix products, including their features, functionality, and technical architecture.
- Provide expert assistance on product-related queries, ensuring clients receive accurate and timely information.
- Monitor client usage and product interactions to identify opportunities for growth and improvement.
- Collaborate with internal teams to facilitate custom client requests and drive business growth.
- Education: Degree (or equivalent) in Computer Science, Finance, Engineering, Mathematics, or Statistics.
- Experience: 2-3 years of relevant work experience, with a strong background in customer service.
- Interest in developing a career in finance and a passion for delivering exceptional client experiences.
- Strong analytical skills, with the ability to understand complex technical problems and interpret application log files.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proficiency in Microsoft Excel and basic SQL skills.
ISS | Institutional Shareholder Services is a leading provider of research and technology solutions for the financial market. Our team is dedicated to delivering exceptional support to our clients, ensuring their success with our ISS-LiquidMetrix suite of products. We are committed to fostering a culture of diversity and inclusion, and we welcome applications from talented individuals who share our values.
