Store Manager

2 weeks ago


South Shields, South Tyneside, United Kingdom Card Factory Full time
Job Overview

We are seeking a highly motivated and experienced Store Manager to join our team at Card Factory. As a Store Manager, you will be responsible for delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities
  1. Lead the store team to achieve commercial growth and deliver exceptional customer experiences.
  2. Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase colleague engagement.
  3. Coach, train, and develop colleagues to enhance their skills and knowledge, ensuring they are equipped to deliver outstanding customer service.
  4. Recruit, select, and develop a high-performing team of Assistant Managers, Team Leaders, and Sales Assistants who embody our values and behaviors.
  5. Make informed commercial decisions around stock availability, merchandising, and visual displays to maximize sales and customer engagement.
  6. Build strong relationships with key stakeholders, including District and Regional Managers, to gain a deeper understanding of the business and identify opportunities for growth.
  7. Provide regular feedback and coaching to the store team, District, and Regional Managers to drive continuous improvement and growth.
Candidate Requirements
  • You will be passionate about delivering exceptional customer experiences and have a proven track record of driving commercial growth in a retail environment.
  • Have previous experience as a store manager or in a leadership role within a retail environment, with a strong focus on customer service and colleague development.
  • Be an effective communicator and team player, with the ability to build strong relationships with colleagues, stakeholders, and customers.
  • Be prepared to work towards KPIs in a fast-paced environment and make informed decisions to drive business growth.

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