Business Operations Manager Lead
1 month ago
Job Summary: We are seeking a highly skilled Program Manager for Amazon Operations to join our team at Amazon Hub PARP. The successful candidate will manage the end-to-end installation and maintenance process for Pickup And Return Points, drive continuous improvement projects, and monitor performance of service providers.
Main Responsibilities:
- Manage Installation and Maintenance: Oversee the installation and maintenance process for Pickup And Return Points, ensuring seamless customer experience.
- Drive Continuous Improvement: Develop and execute projects to improve installation and maintenance processes, reduce costs, and enhance customer satisfaction.
- Monitor Service Provider Performance: Analyze and escalate issues with service providers, including installation and maintenance partners, and internet service providers.
- Improve Customer Experience: Identify opportunities to enhance customer experience and performance, including raising the bar for Operations KPIs.
- Strategic Projects: Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
- Partner with Global Teams: Collaborate with global Partner Operations Program Managers to innovate and develop best practices.
- Reporting and Communication: Report on daily, weekly, monthly KPIs and projects to senior leadership.
- Adaptable Environment: Foster an environment receptive to business change and promote adaptability.
Preferred Qualifications:
- Program or Operations Management Experience: Proven experience in program or operations management, working with hardware and software products.
- Performance Measurement and Optimization: Experience measuring and optimizing performance.
- Technical Skills: Knowledge of SQL and advanced Microsoft Excel.
About Amazon: Amazon is a world-class delivery experience provider, and we are committed to creating a seamless and customer-centric experience through alternate delivery options - lockers and pickup points.
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