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Food and Beverage Supervisor

4 weeks ago

London, Greater London, United Kingdom Montcalm Collection Full time

About Montcalm Collection

We are a luxury hotel group that offers a unique and personalized experience to our guests. Our hotels are designed to provide a sense of comfort and relaxation, while also offering a range of amenities and services to make your stay with us unforgettable.

Our Mission

At Montcalm Collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We strive to exceed their expectations and make their stay with us truly special.

Job Title: Food and Beverage Supervisor

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team. As a Food and Beverage Supervisor, you will be responsible for overseeing the daily operations of our food and beverage outlets, ensuring that our guests receive exceptional service and a high-quality dining experience.

Key Responsibilities

  • Supervise daily operations of all food and beverage outlets, including restaurants, bars, lounges, room service, and banquets.
  • Ensure smooth service flow, timely order delivery, and high-quality guest experience.
  • Assist in coordination of large events, private dining, and special functions.
  • Manage restaurant bookings, ensuring that all customers experience five-star service.
  • Monitor team schedules and ensure adequate coverage for all shifts.
  • Lead, motivate, and develop a high-performing food and beverage team to deliver superior guest experiences.
  • Conduct on-the-job training for the team, leading by example.
  • Ensure food and beverage team is presentable at all times, adhering to grooming and uniform standards.
  • Assist in the onboarding of new team members.
  • Welcome guests with genuine hospitality and anticipate their needs, ensuring outstanding dining experiences.
  • Build and maintain strong guest relationships, ensuring repeat business and satisfaction.
  • Handle guests' inquiries and complaints with professionalism, resolving issues promptly and effectively.
  • Answer and manage incoming calls, emails, and reservations, ensuring all communication is handled professionally and efficiently.
  • Ensure compliance with all health and safety and hygiene regulations (HACCP standards).
  • Monitor cleanliness and proper maintenance of all food and beverage areas, equipment, and utensils.
  • Ensure service standards align with the hotel's brand requirements and exceed guest expectations.
  • Assist in managing inventory, ensuring adequate stock levels and minimizing waste.
  • Oversee accurate billing, cash handling, and payment procedures.
  • Assist with monthly inventory checks and stock control.
  • Collaborate with kitchen team to ensure seamless communication and timely service.
  • Coordinate with other departments, i.e., housekeeping, front office, for special requests, events, and guest needs.
  • Participate in regular meetings with management to discuss operations, staff, and guest feedback.
  • Respond to emergency situations calmly and efficiently, following hotel protocols.

Requirements

  • Strong interpersonal skills and guest-oriented mindset.
  • Strong leadership and team management skills.
  • Excellent communication and guest service skills, with a focus on creating memorable experiences.
  • In-depth knowledge of food and beverage service, wine pairings, and menu offerings.
  • Familiarity with the Health and Safety regulations in food and beverage service (HACCP).
  • Proficiency in POS systems.
  • Collaborative mindset to work closely with cross-functional teams.
  • Ability to work under pressure in a fast-paced environment.
  • Detail-oriented and highly organized.

Working Conditions

  • Flexibility with work schedules, including weekends, holidays, and evenings.
  • Physical demands such as being on the feet for long periods of time and manual handling.

Essential Qualifications

  • Degree in Hospitality Management or related field preferred.
  • Minimum of 3 years' experience in food and beverage with at least 1 year in a supervisory role in a luxury hotel or fine dining environment.

Eligibility

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.