Technical HubSpot Expertise
2 weeks ago
We are seeking a talented Junior Technical Support Specialist to join our team.
In this role, you will work closely with our team to deliver exceptional technical support and customer service. You will gain hands-on experience in technical support and customer service, and develop your skills in resolving complex technical issues.
Job Overview:This is a fantastic opportunity to start your career in technical support and customer service. As a Junior Technical Support Specialist, you will work with our team to deliver exceptional technical support and customer service to our clients. This role involves troubleshooting complex technical issues, implementing solutions, and ensuring seamless communication with clients.
Key Responsibilities:- Troubleshoot complex technical issues and implement effective solutions.
- Communicate effectively with customers via various channels to resolve technical problems.
- Apply technical acumen to proactively identify opportunities to improve client satisfaction using HubSpot.
- Assist in delivering high-quality HubSpot implementations and ongoing optimisation.
- Develop advanced skills in HubSpot tools for marketing automation, CRM management, and reporting.
- Support report generation and data analysis.
- Perform administrative tasks to ensure project smooth running.
- Proven experience in technical support and customer service.
- Strong understanding of technical troubleshooting and issue resolution.
- Experience in a technical support role or as an advanced user of HubSpot.
- Data structures and models knowledge.
- Ability to manage multiple projects in a fast-paced environment.
- Competitive salary: £30,000 - £40,000 per annum.
- Pension scheme.
- 20 days annual leave + bank holidays (closed between Christmas and New Year).
- Mentorship and training from experienced specialists.
- Ongoing training and on-the-job learning.
- Hybrid and remote working flexibility.
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