Customer Service Representative

1 month ago

London, Greater London, United Kingdom Home Made Full time
About the Role

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Home Made. As a key member of our sales process, you will be the first point of contact with our potential renters, qualifying warm leads through inbound and outbound calls to understand their needs and match them to their ideal new home.

Key Responsibilities:

  • Speaking to prospective renters over the phone to help them find their new home
  • Working through inbound and outbound call lists to identify potential customers
  • Cross-selling properties that fit their needs better but may be in a slightly different location
  • Confidently discussing promotions with customers and how they can benefit them
  • Being an expert in each development, able to talk through key components of properties and the local area
  • Working as part of a team to ensure targets are met
  • Ensuring each prospective renter gets booked in for a viewing at a time that suits them and feels excited about their property search

About You:

  • You have a passion for sales and are always looking to exceed targets
  • You are an excellent communicator with the ability to build rapport with a range of customers
  • You are results-driven and keen to learn and expand within the role
  • You have exceptional written and spoken verbal communication skills

What We Offer:

  • Annual Leave: 24 days, including your birthday off
  • Modern state-of-the-art offices
  • Employee Perks: discounts for stores, cinema, etc.
  • Yearly Half Day Charity Day
  • Office Social Events (Summer and Winter Parties)
  • Mental Health First Aiders
  • On-site Gym access, showers, and indoor bike storage
  • Weekly Friday 5pm Happy Hour in the office
  • Opportunities to upskill in your career through our Learning and Development Programme

We are an equal opportunities employer and value diversity and inclusion. We encourage a culture where everyone can be themselves at work and actively seek out a richly diverse range of talent. All applicants will be considered for employment without regard to any characteristic protected by law.

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