Technical Support Professional

4 weeks ago


Belfast, United Kingdom CME Group Full time

Job Summary

The Support Specialist III provides expert phone-based computing support to internal employees at CME Group, resolving complex problems and escalating issues when necessary. This role involves working with users who require advanced technical assistance, identifying systemic issues, and collaborating with senior-level support teams.

Key Responsibilities

  1. Assist, train, and mentor departmental staff, internal customers, and the end-user community in technical matters associated with personal computer hardware, software, and peripherals, ensuring compliance with CME Group standards.
  2. Distribute software to workstations upon request, applying knowledge of licensing processes and tracking software licenses. Demonstrate in-depth knowledge of common software applications.
  3. Provide hardware troubleshooting and diagnostics support to resolve customer issues.
  4. Troubleshoot common customer issues, including hardware, software, Internet browser, and remote connectivity problems.

Requirements

The ideal candidate has approximately 2-3 years of help desk support experience in a corporate environment and is available to work a shift pattern from 7am to 4pm. CME Group is committed to protecting candidate privacy; please refer to our Candidate Privacy Policy for more information.



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