High-Speed Printer Maintenance Specialist

1 week ago


Windsor, Windsor and Maidenhead, United Kingdom Ricoh Canada Inc. Full time
About the Role:
Ricoh Canada Inc. is seeking a highly skilled High-Speed Printer Maintenance Specialist to join our team in Windsor, Ontario. As a key member of our service team, you will be responsible for providing on-site maintenance and support for complex printer solutions.

Job Description:
We are looking for a skilled and motivated individual to perform installs, corrective and preventative maintenance procedures for high-speed color inkjet presses, production color toner base presses with digital front ends, and Hunkeler post-processing equipment. The ideal candidate will have a strong understanding of electro-mechanical devices and electronics, as well as excellent customer service skills.

Responsibilities:
- Install, repair, and maintain high-speed color inkjet presses, production color toner base presses with digital front ends, and Hunkeler post-processing equipment
- Troubleshoot and diagnose complex issues with printer solutions
- Develop and maintain strong relationships with customers to ensure high-level satisfaction
- Collaborate with cross-functional teams to resolve complex technical issues
- Stay up-to-date with industry trends and technologies through ongoing training and professional development

Requirements:
- Minimum 3 years related experience, including 2 years as a Technology Service Consultant II
- Industry certification (CompTIA Net+ or CompTIA A+)
- Excellent working knowledge of electro-mechanical devices and electronics
- Excellent customer service skills
- Ability to work independently and as part of a team
- Strong attention to detail and good visual skills for assessing image quality
- Valid driver's license and auto insurance coverage per RICOH policy

Salary Range: $60,000 - $80,000 per year, depending on experience.

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