Helpdesk Administrator Weekends Only
5 days ago
PDI Technologies, a leading provider of cutting-edge technology solutions for convenience retail and petroleum brands, seeks a skilled Customer Support Specialist to join its team. As a part-time specialist, you will work on weekends only, providing exceptional customer service to external customers and partners experiencing issues with the PDI POS software.
This is an excellent opportunity for individuals who value flexibility and are looking for a rewarding part-time role. The ideal candidate will possess 2+ years of experience in technical helpdesk support, be fluent in either Spanish or French, and have a strong understanding of Windows operating systems from Windows 7 onwards.
The estimated salary for this position is £25,000-£35,000 per annum, depending on experience. If you are a motivated and customer-focused individual, please consider applying for this exciting opportunity.
Key Responsibilities- Provide second-level support to external customers and partners via phone, email, or web portal.
- Monitor group email queue to respond to customer issues logged through our web portal.
- Perform detailed investigation, analysis, and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in functional and technical training and knowledge transfer for PDI POS Solutions software.
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Southampton, Southampton, United Kingdom PDI Technologies Full timePDI Technologies is a leading provider of innovative technology solutions for convenience retail and petroleum brands. We are currently seeking a Technical Service Representative to join our team on a weekend shift basis.In this role, you will provide technical support to external customers and partners, resolving issues with the PDI POS software. With a...
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