UX Lead

1 month ago

Wilmslow, Cheshire East, United Kingdom Service Care Solutions Ltd Full time
About the Role

We are seeking a commercially-minded leader to join our team at Service Care Solutions Ltd. As a UX Lead / Head of IT, you will be responsible for leading a diverse team of UX/UI designers, developers, and IT professionals, fostering a high-performance culture.

Key Responsibilities:

  • Lead, mentor, and develop a diverse team of UX/UI designers, developers, and IT professionals.
  • Act as the liaison between IT/UX departments and business leaders, ensuring effective communication and alignment on priorities.
  • Manage resource planning, risk management, and stakeholder communication to ensure successful project delivery.

Technical Expertise:

  • Oversee the evolution and maintenance of the company's key systems, including MySQL, PHP, Yii2 MVC stack, and Bootstrap 5 front-end interfaces.

Project Management & Delivery:

  • Lead the delivery of critical IT and UX projects, ensuring they align with business needs, on time and within budget.
  • Optimise the user experience for internal and external systems, promoting efficiency and usability.
  • Collaborate with cross-functional teams (Product, Marketing, Operations) to deliver seamless and high-quality digital experiences.

Commercial & Communication Excellence:

  • Align IT and UX strategies with broader business objectives, focusing on growth, cost-efficiency, and customer experience.
  • Communicate project scope, timelines, and outcomes effectively to non-technical stakeholders.

Essential Skills & Qualifications:

  • Proven leadership experience in IT or UX, with a track record of delivering key projects.
  • Knowledge of PHP, MySQL, and MVC frameworks, with an emphasis on people and project management.
  • Strong commercial acumen with the ability to align technology strategies with business goals.

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