Customer Support Representative

3 weeks ago

Exeter, Devon, United Kingdom Lloyds Banking Group Full time

About this role

We are seeking a Customer Support Representative to join our team at Lloyds Banking Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, helping them with their financial needs and resolving any issues they may have.

Key responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to ensure that customer needs are met and exceeded.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide accurate and informed advice to customers.
  • Collaborate with other teams to identify and implement process improvements, ensuring that our customer support processes are efficient and effective.

About us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

What we offer

  • A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
  • Opportunities for career development and growth, with a range of training and development programs available.
  • A collaborative and supportive work environment, with a focus on teamwork and open communication.
  • A range of flexible working options, including hybrid working arrangements.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A deep understanding of financial services and products, with the ability to provide accurate and informed advice to customers.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues in a timely and professional manner.
  • A collaborative and flexible approach, with the ability to work effectively as part of a team.

How to apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact details].

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