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London, Greater London, United Kingdom M Restaurants Full time

Job Summary: M Restaurants is seeking an experienced and enthusiastic Head Waiter/Waitress to provide exceptional guest service in a high-end environment. This role requires a high level of knowledge and expertise in providing top-notch service, making it an ideal position for those interested in progressing into management.

Key Responsibilities:

  • Provide exceptional guest service, ensuring a memorable experience for all patrons.
  • Work closely with the team to maintain a seamless and efficient service, ensuring that all guests receive prompt and attentive service.
  • Develop and maintain a thorough knowledge of wine, cocktails, and other beverages, as well as menu items and promotions.
  • Assist in maintaining a clean and organized workspace, adhering to health and safety standards.
  • Participate in ongoing training and development to enhance skills and knowledge.

Benefits:

  • Free usage of Virgin Active Bank Health club facilities.
  • All day Sunday closed.
  • 4 Mindful days fully paid per year, including an Urban Massage Voucher.
  • 50% Employee discount in all Gaucho and M Restaurants.
  • 25% discount in our M Wine Store.
  • Employee of the Month rewards.
  • Cycle to work scheme & Incredible discounts online portal.
  • Incredible Academy training & Optional apprenticeship scheme.

Requirements:

  • Previous London Waitressing experience with a proven track record of delivering exceptional guest service.
  • Classic cocktail knowledge, good wine knowledge, and wine service skills.
  • Passion for hospitality and exceptional service standards with attention to detail.
  • Ability to work under pressure and willingness to work as part of a team.
  • Well-groomed appearance and good timekeeping skills.