Customer Service Representative
3 weeks ago
About Avery Healthcare
As one of the largest providers of luxury elderly care homes in the UK, our vision is to create meaningful lives together. We believe that the later years of our residents' lives should be as enriching as any other.
About the Role
As a Receptionist, your focus will be to provide professional, high-quality customer service as the first point of contact within the home. You will also be responsible for administrative tasks, maintaining databases, and providing assistance as required.
Responsibilities
• Answer the telephone and respond to enquiries at reception. Redirect calls to relevant staff and record messages accordingly.
• Complete reception-related administration, maintaining databases, and provide administrative assistance as required.
• Maintain the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About You
We are looking for an individual who embodies our values of caring, supportive, honest, respectful, and accountable. To be successful in your application, you should have excellent communication skills, be confident in using computers, and have a positive attitude.
Requirements
• Excellent verbal and written communication skills.
• Confident in using computers.
• Positive, friendly, and welcoming attitude.
• Previous exposure to problem-solving and client complaints.
About Avery
We take pride in providing exceptional care and experience throughout our growing portfolio of over 100 care homes. We are the preferred choice for residents and employees alike.
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