Team Leader
4 weeks ago
About the Role:
We are seeking a highly motivated and experienced Team Leader to join our team at Hobbycraft. As a Team Leader, you will play a key role in supporting the management team and driving sales, while delivering exceptional customer service.
Key Responsibilities:
- Operate the till and handle cash, credit/debit card, and gift card transactions accurately.
- Oversee store operations, including merchandising, goods in, warehouse operations, and duty management responsibilities.
- Support and coach new colleagues to ensure a smooth onboarding process.
- Coordinate the workload of colleagues to ensure efficient store operations.
- Answer customer enquiries and provide excellent customer service.
About You:
- A minimum of 1 year's previous retail experience is essential, with managerial or supervisory roles being advantageous.
- You must be passionate about all things craft and want to inspire others.
- Ability to learn and share expertise of products to fit customer needs.
- High levels of enthusiasm, drive, and motivation.
- Confident and clear communication skills.
- Flexibility to accommodate business trading needs.
Benefits:
- Rates of pay above minimum wage.
- 25% Discount Card for Hobbycraft Stores.
- Generous holiday entitlement with increases each holiday year.
- A creative working environment.
- Company pension contribution.
- Cycle to Work Scheme.
- Access to our Employee Support Programme for overall well-being.
- Continuous training, development, and performance management.
- Colleague Social Events throughout the year.
We are committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, please contact us.
Hobbycraft is an equal opportunities employer and celebrates the joy of crafting. We value our colleagues and customers from diverse backgrounds and communities.
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