Director of Property Operations

2 weeks ago


London, Greater London, United Kingdom BNP Paribas Real Estate Full time

About the Role

We are seeking a highly experienced and skilled Director of Property Operations to join our team at BNP Paribas Real Estate. In this role, you will be responsible for leading the delivery of an effective and compliant facilities management service through in-house staff, suppliers, and consultants.

Key Responsibilities:

  • Contribute towards the preparation, monitoring, and reconciliation of service charge budgets
  • Check and approve expenditure against service charge budgets
  • Provide best-in-class customer service to internal and external customers
  • Maintain regular and effective communication with clients and tenants
  • Manage site-based staff, ensuring all people-related policies and procedures are followed
  • Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business
  • Monitor works conducted/service provided by suppliers
  • Audit and inspect supplier delivery
  • Measure and report supplier performance against agreed SLAs
  • Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment, and public health systems
  • Work effectively with a range of specialist consultants to deliver agreed outcomes
  • Procure goods and services, following procedures and policies
  • Develop, agree, and manage capital replacement programmes
  • Prepare management reports for various stakeholders and attend/chair management meetings as required
  • Undertake regular building inspections, complete reports, and initiate/progress any required works
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment
  • Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards, e.g., ISO 14001, working with the sustainability team
  • Ensure compliance with all internal procedures and policies, e.g., Procurement, Finance, Compliance, HR
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Requirements:

  • Degree or equivalent


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