Process Improvement Expert
10 hours ago
Are you looking for a challenging role that involves driving key performance indicators, process automation, system integration, business intelligence, and first-line support? As a Process Improvement Expert at CV-Library, you will play a key role in supporting our daily operations and implementing process improvements across the company.
Main Responsibilities:
- Develop and implement new business systems and processes to boost efficiency.
- Collaborate with the Business Systems Manager to develop and implement changes to the ERP system.
- Work with the IT Systems Manager to manage and maintain server-based technologies supporting the ERP system.
- Support current and future business needs by developing new reports, KPIs, and dashboards.
- Provide general IT assistance during busy periods.
- Log all help desk calls, providing estimated resolution times and appropriate responses.
Requirements:
The ideal candidate holds relevant IT or computer science qualifications (or equivalent experience). Strong communication and customer service skills are essential, along with problem-solving abilities and a track record of delivering IT solutions. Experience with ERP systems is mandatory.
This role involves driving key performance indicators, process automation, system integration, business intelligence, and first-line support.
Location: Suffolk/Norfolk border
Contract: Permanent
Hours: Full-time
Estimated Salary: £36,000 per annum
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