Customer Service Advisor

3 weeks ago

Westwood, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and guidance on their life assurance, savings, investments, and pension plans.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Assist customers with their queries, concerns, and issues related to their life assurance, savings, investments, and pension plans.
  • Work collaboratively with internal teams to resolve customer issues and provide seamless service.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate and informed advice to customers.
  • Meet and exceed customer satisfaction targets, ensuring a positive experience for all customers.
What We Offer
  • A competitive salary and benefits package, including a contributory pension scheme, life assurance, and income protection.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction.
  • The opportunity to work with a leading provider of outsourced administration services to the UK life assurance and pensions market.
  • A chance to make a positive difference to the lives of millions of customers, handling some of the most difficult and important calls a person can ever make.
Requirements
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Proficiency in Microsoft Office, with experience of using IT applications to support customer service.
  • A passion for delivering exceptional customer service, with a focus on empathy, respect, and understanding.
  • A willingness to learn and adapt to changing priorities, with a flexible and adaptable approach to work.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK life assurance and pensions market. We are dedicated to delivering exceptional customer service, with a focus on empathy, respect, and understanding. Our unique technology solution enables us to make a positive difference to the lives of millions of customers, handling some of the most difficult and important calls a person can ever make.

  • Customer Service Representative

    2 weeks ago

    Westwood, United Kingdom Diligenta Full time

    About the RoleWe're seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll be responsible for handling inbound calls from customers regarding their life assurance, savings, investments, or pension plans.Key Responsibilities• Provide exceptional customer service to customers via...

  • Senior Payroll Specialist

    2 weeks ago

    Westwood, United Kingdom Zellis Full time

    About the RoleWe're seeking a skilled Senior Payroll Administrator to provide exceptional payroll services to our customers. As a key member of our team, you'll be responsible for delivering accurate and timely payroll solutions.You'll be the go-to expert for payroll operations, ensuring our customers receive the best possible service. Your attention to...

  • Deputy Store Manager

    2 weeks ago

    Westwood, United Kingdom Pets at Home Retail Full time

    **About the Role**We are seeking a highly skilled Deputy Store Manager to join our team at Pets at Home Retail in Broadstairs. As a vital member of the store management team, you will play a key role in ensuring the smooth operation of our Pet Care Centre.**Key Responsibilities**Reporting to the Store Manager, you will be responsible for managing the...

  • Residential Property Manager

    2 weeks ago

    Westwood, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleChurchill Estates Management Ltd is seeking an exceptional Lodge Manager to join our team at Invicta Lodge, a stunning new collection of 51 retirement apartments in Kent.Key ResponsibilitiesOversee the day-to-day operations of the lodge, ensuring a high standard of service and care for residents.Manage a team of staff, providing guidance and...

  • Warehouse Stock Checker

    2 weeks ago

    Upper Westwood, Wiltshire, United Kingdom C2 Recruitment Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Warehouse Stock Checker to join our team at C2 Recruitment. As a Warehouse Stock Checker, you will be responsible for ensuring the accuracy of stock entering or leaving the depot.Key ResponsibilitiesAudit the Inbound accuracy of supplier deliveries on the GFR program.Audit Picker accuracy of...

  • Early Years Foundation Stage Educator

    1 month ago

    Upper Westwood, Wiltshire, United Kingdom Wayman Group Full time

    Early Years Foundation Stage Teacher OpportunityWe are seeking a dedicated and passionate Early Years Foundation Stage Teacher to join our team at a brilliant school in Kent, Southeast England. As an EYFS Teacher, you will play a vital role in shaping the educational journey of young children, fostering a love for learning, and promoting social and emotional...

  • Early Years Foundation Stage Educator

    1 month ago

    Upper Westwood, Wiltshire, United Kingdom Wayman Group Full time

    Early Years Foundation Stage Teacher OpportunityWe are seeking a dedicated and passionate Early Years Foundation Stage Teacher to join our team at a brilliant school in Kent, Southeast England. As an EYFS Teacher, you will play a vital role in shaping the educational journey of young children, fostering a love for learning, and promoting social and emotional...

  • Early Years Foundation Stage Educator

    3 weeks ago

    Upper Westwood, Wiltshire, United Kingdom Wayman Group Full time

    Early Years Foundation Stage Teacher OpportunityWe are seeking a dedicated and passionate Early Years Foundation Stage Teacher to join our team at a reputable school in Kent, Southeast England. As an EYFS Teacher, you will play a vital role in shaping the educational journey of young children, fostering a love for learning, and promoting social and emotional...

  • Early Years Foundation Stage Educator

    3 weeks ago

    Upper Westwood, Wiltshire, United Kingdom Wayman Group Full time

    Early Years Foundation Stage Teacher OpportunityWe are seeking a dedicated and passionate Early Years Foundation Stage Teacher to join our team at a reputable school in Kent, Southeast England. As an EYFS Teacher, you will play a vital role in shaping the educational journey of young children, fostering a love for learning, and promoting social and emotional...