Customer Service Representative

2 weeks ago

Westwood, United Kingdom Diligenta Full time
About the Role

We're seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll be responsible for handling inbound calls from customers regarding their life assurance, savings, investments, or pension plans.

Key Responsibilities

• Provide exceptional customer service to customers via phone, ensuring a seamless experience during critical moments.
• Assist customers with planning for retirement, accessing investments, updating personal information, and supporting families during bereavements.
• Collaborate with colleagues to resolve customer queries and concerns.

What We Offer

We're committed to supporting our colleagues with competitive benefits, including:
  • No weekend working.
  • 31 days annual leave (including UK Bank Holidays).
  • Annual discretionary bonus eligibility.
  • Perks at Work (online discounted shopping).
  • Car lease scheme and Jaguar Land Rover discount.
  • Cycle to Work scheme and interest-free season ticket loans.
  • Annual volunteering day.
  • Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
  • Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
  • Personal and career development opportunities within Diligenta.

Requirements

To succeed in this role, you'll need:
  • Excellent listening, verbal, and written communication skills.
  • Ability to remain calm under pressure and provide empathetic service.
  • Problem-solving skills and adaptability to changing priorities.
  • Proficiency in Microsoft Office (Word & Excel).
  • Flexibility to work with multiple IT applications and attention to detail.
  • Passion for delivering exceptional customer experiences and creating a supportive workplace.
  • Commitment to ongoing learning and skill development.

About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We're dedicated to delivering exceptional customer service and making a positive difference in the lives of our customers. With a strong focus on innovation and client satisfaction, we're excited to welcome new colleagues to our team.

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