Customer Service Professional
3 weeks ago
About the Role:
We are seeking a skilled Customer Service Executive with international trade experience to join our team in Witham. As a key member of our sales department, you will be responsible for managing a portfolio of orders and serving as the primary customer contact.
Key Responsibilities:
- Responding promptly to customer queries via email and phone
- Managing a portfolio of orders, including coordination with suppliers and logistics teams
- Providing support to the Sales Manager as required, including data analysis and market research
Requirements:
- Minimum 3 years' customer service experience, preferably in the Manufacturing industry
- Excellent communication and interpersonal skills, with the ability to deal calmly and effectively with customers
- Strong IT skills, including proficiency in MS Office and CRM software
Benefits:
- A competitive salary range of £28k-£32k per annum
- Pension contribution and performance bonus scheme
- Free parking and a supportive work environment
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Customer Service Team Lead
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