IT Field Service Engineer
16 hours ago
Xerox IT Services in the UK is an ambitious and fast-growing division of Xerox Corporation. As a seasoned IT professional, you will play a key role in delivering high-quality on-site support across multiple customer locations.
The primary focus of this position is to provide timely on-site diagnostics and support, maintaining physical infrastructure, and responding to critical incidents. You will work closely with the remote service desk engineers, datacentre, and project engineers to investigate and resolve technical issues.
Key responsibilities include:
- Providing level 2 and some level 3 on-site diagnostics and support
- Maintaining physical infrastructure and site documentation
- Responding to P1 on-site incidents to identify and resolve issues
Requirements:
- A strong understanding of IT and networks
- An in-depth knowledge of desktop, server, and network hardware and their components
- Proficient in Microsoft Windows client, Microsoft Windows Server, Active Directory, DNS, DHCP, Office 365, Remote Desktop Services, and SonicWALL / Draytek routers
- At least three years' experience working in a customer-facing/deskside IT support environment
Estimated Salary: £35,000 - £45,000 per annum, depending on experience and qualifications. This role offers excellent opportunities for career growth and development within a dynamic and innovative company.
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