Senior ITIL Event Analyst

1 month ago


Bedford, Bedford, United Kingdom National Highways Full time

Role Description

We are seeking a Senior ITIL Event Analyst to join Technology Performance and Availability Management (TPAM) in the Digital Service directorate at National Highways. The ideal candidate will have a background in ITIL event management and associated reporting/monitoring tooling.

About the Role

  • Develop a working knowledge of stakeholders and the architecture of the digital service and asset configuration framework for performance and availability of operational services.
  • Oversee the monitoring, event management, and performance and availability management capability as directed by the Head of TPAM.
  • Support the identification of business information needs, developing and maintaining a framework that facilitates the monitoring, correlation, triage, and action of events/triggers across various digital services.
  • Make use of data visualisation and presentation techniques to provide insights in meaningful ways.
  • Support activities to ensure services have technology performance and availability data, down to the asset level.
  • Support the review of the root causes of performance and availability issues, conducting trend and performance analyses to identify underlying infrastructure issues.

About You

  • You will need to demonstrate a background and understanding of ITIL event management and associated reporting/monitoring tooling (e.g., Service Now Remedy, Splunk, Power BI).
  • Experience leading in a performance and analytical capacity in large, complex organisations.
  • Data-driven thinking, problem-solving, and analysis with the ability to simplify complex issues and look for practical applications.

About Us

The Digital Services Directorate is a growing and vibrant team, and we are helping to transform the way National Highways operates by delivering digital, data, and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.



  • Bedford, Bedford, United Kingdom Robert Half Careers Full time

    We are seeking an experienced Senior Financial Analyst to join our client's team in North Bristol. The ideal candidate will have a solid working knowledge of SAP and excellent analytical skills.This role offers a challenging and dynamic work environment, where you will have the opportunity to grow your career and contribute to the company's success.Salary:...


  • Bedford, Bedford, United Kingdom Vertiv Full time

    Job DescriptionWe are seeking a highly skilled Senior Application Security Analyst to join our team. The successful candidate will be responsible for designing, developing, and maintaining internal applications and integrations to support an automated security program.The role requires a strong understanding of various development environments and...


  • Bedford, Bedford, United Kingdom Sy3 Full time

    At Sy3, we are seeking a highly skilled Senior Inorganic Analyst to join our esteemed laboratory team.About the Role:This is a full-time, permanent position that offers a hands-on role with advanced laboratory instruments and the opportunity to deliver high-quality analytical results.Main Responsibilities:Perform trace inorganic analysis on diverse samples...


  • Bedford, Bedford, United Kingdom Live Recruitment Full time

    Deliver high-end events with a renowned event production agency, providing bespoke solutions for global clients.The company is passionate about delivering exceptional events and prides itself on quality and client satisfaction. This is an excellent opportunity to work in a highly supportive environment on a wide range of corporate events, from awards...


  • Bedford, Bedford, United Kingdom N2O Limited Full time

    About N2O Limited: As a trusted creative brand experience agency, we deliver results-driven campaigns for successful brands. We're seeking a highly skilled individual to join our Field Support team in Bedford.Job Summary: This role requires someone with practical skills to set up installations and events nationwide, ensuring flexibility and ability to...


  • Bedford, Bedford, United Kingdom Michael Page Full time

    Michael Page is seeking an experienced Senior Financial Analyst to join their dynamic team in Bedford. This pivotal role offers an excellent opportunity to leverage your expertise in financial reporting and analysis, driving financial excellence across the organisation.The ideal candidate will be a qualified accountant with demonstrable post-qualification...


  • Bedford, Bedford, United Kingdom ZipRecruiter Full time

    Company OverviewWe are a leading analytical laboratory in the South East, offering a unique opportunity for a Senior ICP Analyst to join our team.Job Summary:The role involves carrying out trace analysis using ICP and ICP-MS instrumentation, with a focus on method development and validation. As a Senior ICP Analyst, you will be responsible for conducting...


  • Bedford, Bedford, United Kingdom Ingenii Search Full time

    Ingenii Search is seeking a skilled Network Threat Analyst to join our cybersecurity team. This role plays a critical part in protecting clients' IT environments by identifying and mitigating security risks.The key responsibilities of this position include:Monitoring security alerts and events from SIEMs, firewalls, IDS/IPS, and endpoint security solutions...


  • Bedford, Bedford, United Kingdom VRS-UK Full time

    Job Title: Senior Inorganic AnalystWe are seeking a highly skilled Senior Inorganic Analyst to join our team at VRS-UK. As a senior member of the laboratory, you will play a key role in setting up and validating new testing services within our environmental and agrochemical testing laboratory.Key Responsibilities:Setup and operation of ICP-MS...


  • Bedford, Bedford, United Kingdom Kenton Black Ltd Full time

    About Kenton Black LtdWe are a leading company in the field of Inorganic Chemistry, seeking experienced professionals to join our team as Senior Inorganic Analysts/Team Leaders/Managers.


  • Bedford, Bedford, United Kingdom N2O Limited Full time

    We are seeking an experienced Event Logistics Specialist to join our team based in Bedford. This pivotal role ensures the smooth setup of installations and events for our marketing campaigns, which may include simple stands in supermarkets to complex exhibitions at festivals or car parks.Typical duties will involve timely delivery of equipment, undertaking...


  • Bedford, Bedford, United Kingdom Wood PLC Full time

    Job OverviewWe are seeking an experienced Senior Financial Analyst to join our Sheet Metal & Fabrication team in a hybrid role that requires at least two days in our Bedford office.Key ResponsibilitiesFinancial Accounting and Reporting: Ensure accurate and timely recording of all accounting entries within your area of control, providing timely financial data...


  • Bedford, Bedford, United Kingdom Rowland Talent Solutions Limited Full time

    We are seeking a highly skilled Senior ICP Lab Analyst to join our team at Rowland Talent Solutions Limited in the South East. The role:As a Senior Analytical Chemist, you will conduct trace analysis using ICP and ICP-MS instrumentation.Conduct analytical work on a range of samples using various techniques including ICP, ICP-MS, TGA, and others.Develop and...


  • Bedford, Bedford, United Kingdom CPS Group (UK) Limited Full time

    Job Title: BI AnalystAt CPS Group UK, we are seeking a skilled Business Intelligence Specialist to join our small team on a permanent basis. This role will focus on leveraging advanced analytical methods to uncover fresh insights from existing datasets, driving more informed decision-making.Key Responsibilities:Focus on optimising data models and...


  • Bedford, Bedford, United Kingdom Wells & Co Full time

    Job DescriptionWe are seeking an IT Helpdesk Analyst to provide 1st Line IT support for our head office and managed house employees and systems in the UK and abroad.Key Responsibilities:Provide 1st line support in line with agreed SLAs to local and remote users and systems.Ensure all open IT incidents are progressed by the IT team and updates are...


  • Bedford, Bedford, United Kingdom Jobit Full time

    Job OverviewAn exciting opportunity has arisen for a Senior Practice Accountant / Client Manager to join Jobit, a well-established accountancy firm.This role can be full-time or part-time, offering excellent benefits, hybrid working option and a salary range of £37,500 - £45,000 per annum.Key Responsibilities:Manage key accounting tasks and provide...


  • Bedford, Bedford, United Kingdom ZipRecruiter Full time

    About the RoleWe are seeking an experienced Senior ICP Analyst to join our team in the South East. The successful candidate will be responsible for conducting trace analysis using ICP and ICP-MS instrumentation, with a focus on method development and validation.Main Responsibilities:Carry out analysis on a range of samples using ICP, ICP-MS, TGA, and other...


  • Bedford, Bedford, United Kingdom Vivid Resourcing Full time

    Vivid Resourcing is seeking a Senior Planning Consultant to provide strategic planning advice to clients. The successful candidate will be responsible for helping clients navigate complex regulatory issues, preparing comprehensive planning reports, and providing expert planning guidance. As a Senior Planning Consultant, you will play a key role in shaping...


  • Bedford, Bedford, United Kingdom Kenton Black Ltd Full time

    Job DescriptionThis is an exciting opportunity for skilled Inorganic Chemists to take on a leadership role and contribute to the success of our clients in Bedfordshire or Cambridgeshire. As a Senior Inorganic Analyst/Team Leader/Manager, you will be responsible for delivering high-quality analytical results using advanced instruments, operating ICP-MS, IC,...


  • Bedford, Bedford, United Kingdom Clear IT Recruitment Full time

    Job Summary: Clear IT Recruitment is seeking a highly skilled Senior Residential Solicitor/Licensed Conveyancer to join their team in Bedford, Bedfordshire. This role requires advising and supporting clients with residential sales and purchases. The successful candidate will be responsible for building professional relationships and maintaining the firm's...