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Ground Transport Coordinator

2 months ago

Manchester, United Kingdom Clarity Travel Full time
About the Role

We are seeking a highly skilled and experienced Ground Transport Coordinator to join our team at Clarity Travel. As a key member of our commercial team, you will play a crucial role in ensuring that we are using the right ground transport suppliers to support our customers' requirements and our business's commercial objectives.

Key Responsibilities
  • Commercial Policy Development: Create and maintain a clear commercial policy for ground transport suppliers, including rail, car hire, taxis, and other ancillary products.
  • Supplier Management: Work with suppliers to ensure we are receiving the best deals for our clients and the best commercial opportunities available.
  • Reporting and Analysis: Create reports and analyze booking patterns, providing monthly updates to the Head of Commercial Strategy.
  • System Improvements: Ensure system changes and improvements are fed to internal stakeholders to ensure systems are updated and customers are advised.
  • Relationship Management: Maintain relationships with key ground transport suppliers, including rail, car hire, transfers, and ancillaries.
  • Collaboration: Work closely with Clarity's Online Development team to ensure we have the right ground transport providers available on the system and supporting any requirements they have.
  • Policy Implementation: Understand and share key themes of new and existing policies undertaken by RDG (e.g., Green Travel Pledge).
  • Partnership Development: Set up new partnerships with ground transport providers as and when appropriate, ensuring a smooth booking and back-office process is in place.
  • Issue Resolution: Work closely with the business to understand any issues arising from suppliers and resolve issues with suppliers and/or the development team.
  • Relationship Growth: Run regular review meetings with ground transport providers to maintain strong relationships and grow business in line with business objectives.
Requirements
  • Commercial Experience: Experience in a commercial environment, ideally in a product or commercial role.
  • Industry Knowledge: Experience of working with rail, car hire, and ancillary products (not essential).
Skills and Competencies
  • Analytical Mind: An analytical mind, strong commercially, and good with detail.
  • Excellent Communication: Excellent literacy and numeracy, excellent communication skills to work with internal, global, and external stakeholders.
  • Commercial Awareness: Commercial and strategic awareness.