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Customer Service Representative
2 months ago
We are seeking a friendly and helpful individual to join our team in our Tetbury branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment where every day is different.
This position will suit someone who is at ease with people and able to support them in a caring, friendly, and efficient manner. The role involves finding solutions for customers, keeping up to date with our services and policies, and staying on top of administrative tasks. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking calls and other duties for our greater Customer Service area.
Benefits:
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity, and shared parental leave
- Extensive wellbeing support
- My Lifestyle retail discounts
- Service recognition
You will be a people person with experience of interacting with customers and providing great service, possibly from a retail or call centre background. This is not essential as you will receive full training on our systems and services.
It is more important that you can engage with a diverse range of people, find out how to help them best, and give them a great experience with us.
Cash handling experience would also be an advantage.
About UsAs a mutual, we have always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We are serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you will make us stronger.
You can build so much more than a career. Come and make a difference in our Society, which has been voted a Great Place to Work by our teams.
Flexibility and Why it MattersWe understand the need for flexibility, so wherever possible, we will consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
