Customer Service Coordinator

7 days ago


Tetbury, Gloucestershire, United Kingdom Anderson Recruitment Ltd Full time

We are seeking a highly organized and communicative Customer Service Coordinator to join our team at Anderson Recruitment Ltd. As an Administrator, you will be the primary point of contact for customers and technicians, ensuring seamless communication and coordination of work schedules.

Key responsibilities include:

  • Liaising between customers and technicians to arrange work on customer premises
  • Communicating directly with customers via phone and email, handling quotes, invoices, and resolving queries
  • Coordinating daily work schedules by liaising with customers and technicians, booking jobs across the UK
  • Producing detailed worksheets for technicians, ensuring job requirements and schedules are accurately documented
  • Responding quickly to job cancellations or unexpected changes, reorganising plans as necessary
  • Creating certificates and reports for customers after job completion, based on requests
  • Booking out parts for invoicing and ensuring accurate stock record-keeping
  • Performing ad-hoc administrative tasks such as data entry and system updates

Key attributes include:

  • Friendly, dynamic, and enthusiastic approach
  • Ability to work in a reactive environment
  • Excellent organisational and time management skills

This is a full-time, permanent position with a salary of £24,000 - £26,000 depending on experience, plus benefits.



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