Vulnerable Customer Service Representative

3 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
Vulnerable Customer Support Role

We are looking for a skilled Vulnerable Customer Support professional to join our team at Anderson Knight, specializing in helping vulnerable customers and those in financial difficulties to find solutions.

Working Hours:

  • 35 hours per week with flexibility to work shifts between Monday and Sunday.
  • Business hours: 8am-8pm weekdays and 9am-6pm weekends.
Key Responsibilities:
  1. Deliver exceptional customer service by providing personalized support to vulnerable customers.
  2. Manage complex cases involving forbearance and affordability assessments.
  3. Communicate effectively with customers through various channels.
  4. Maintain accurate records and ensure compliance with regulatory requirements.
Essential Skills:
  1. Experience working with vulnerable customers and TEXAS model knowledge.
  2. In-depth understanding of FCA regulations.
  3. Superior communication and negotiation skills.
  4. Ability to work independently and as part of a team.

This position offers a fantastic chance to build a successful career in customer service and compliance. With an estimated salary range of £29,000 - £36,000 per annum, you will have the opportunity to grow professionally and contribute to delivering positive outcomes for our customers.



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