High-Performance Technical Support Specialist

2 weeks ago


Derby, Derby, United Kingdom MDS Full time

Company Overview


MDS is a leading provider of cutting-edge technology solutions for gas turbine engine test facilities.


We are seeking a highly skilled and experienced Technical Services Representative to join our dynamic team.



Salary

The successful candidate can expect a competitive salary of £80,000 - £100,000 per annum, depending on experience.



Job Description

As a Technical Services Representative, you will play a pivotal role in maintaining and troubleshooting systems in gas turbine engine test facilities.


You will be responsible for handling customer queries, tracking ongoing problems, and providing feedback to customers and design authorities.


You will also design, implement, and use tools and systems to monitor system performance and reliability.


Additionally, you will perform system troubleshooting, calibration, and maintenance, as well as ensure traceability of hardware inventory and configuration control.


You will provide feedback to design departments regarding features of current and proposed systems.


Continual monitoring of the support process and suggesting improvements will also be a key aspect of this role.



Required Skills and Qualifications

  • Minimum of 9+ years experience working with electronics, instrumentation, and/or control systems.
  • Understanding of principles of calibration & measurement systems.
  • Working knowledge of Data acquisition systems.
  • Engineering degree/HND in Engineering or relevant experience considered.


Benefits

  • Competitive wages
  • Bonus program
  • Medical benefits
  • Generous Pension program


Others

This role requires a versatile skill set, where the incumbent will be responsible for overseeing, supervising, and consistently enhancing adherence to ISO accreditation.


This primarily entails focusing on technical proficiency of the calibration process.


The ideal candidate will be adaptable, willing to work as part of a team, and able to plan and organize themselves effectively.


We offer a collaborative and supportive work environment, opportunities for career growth, and a comprehensive total compensation package.



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