Trainee Shift Manager

4 weeks ago


Livingston, West Lothian, United Kingdom McDonald's Full time

Overview

At McDonald's, we're committed to our core values: Serve, Inclusion, Integrity, Community, and Family. As a Shift Manager, you'll play a vital role in fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities open to all.

As a Shift Manager, you'll accomplish all shift work requirements by orienting, assisting, and coaching employees. You'll ensure all standards are met by following production, productivity, quality, and customer service standards. You'll monitor operations, reallocate resources, and solve operational problems.

You'll work within a £multi-million restaurant, managing a team of 100 or more employees. You'll be part of the management team that drives your restaurant forward by building sales, growing profitability, and delivering an outstanding customer experience.

This role is open to people with experience managing and leading teams within the retail, hospitality, business, or customer-focused environment. You'll work changeable shift patterns, including weekends and bank holidays.

Key Responsibilities:

  • Display leadership and role-model customer-focused behaviours to delight our customers
  • Deliver personalised service and connect with our customers
  • Lead by example
  • Adapt to customer needs through your team
  • Answer customer queries, keeping up-to-date with knowledge on our food and promotions
  • Use initiative, confidence, and problem-solving when interacting with colleagues and customers
  • Treat all colleagues and customers with courtesy and respect

Benefits:

You'll work a variety of day parts, including breakfast, evenings, and overnights (if trading 24hrs). You'll receive an extra £2ph on top of the rate advertised for hours worked between 12am-6am. Our benefits package includes holiday pay, service awards, enrolment in a pension scheme, meal allowance, and employee discounts from top high street and online brands.


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