Trainee Shift Manager

4 weeks ago


Livingston, West Lothian, United Kingdom McDonald's Full time

About the Role

As a Shift Manager at McDonald's, you will play a key part in driving sales, growing profitability, and delivering an outstanding customer experience. You will be responsible for ensuring all shift work requirements are met, orienting, assisting, and coaching employees, and monitoring operations to solve operational problems.

Key Responsibilities

  • Display leadership and role model customer-focused behaviors to delight our customers
  • Deliver personalized service and connect with our customers
  • Lead by example and adapt to customer needs through your team
  • Answer customer queries and keep up-to-date with knowledge on our food and promotions
  • Use initiative, confidence, and problem-solving when interacting with colleagues and customers

What We Offer

You will work a variety of day parts, including breakfast, evenings, and overnights, to become accustomed to shift work and experienced in all aspects of the business. You will also receive a benefits package, including holiday pay, service awards, and meal allowance.


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