Retail Performance Director

4 weeks ago


Coventry, Coventry, United Kingdom Jaguar Land Rover Full time

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You'll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

Sales Performance and Commercial Strategy

As Regional Performance Manager (RPM), you will be the primary point of contact with our Retailers, acting as a commercial business partner to the retailer Heads of Business & line managers, and supporting the drive for optimum performance in Sales.

Key Responsibilities:

  • Monitor and manage retailer sales performance of new cars, approved used, fleet & business and FS targets against quarterly and annual performance targets
  • Utilise key data and information to help retailers identify opportunities to improve regional sales,customer service & profit performance
  • Work with Retailers to manage the supply of vehicles, & new and used car stock profiles to maximise sales potential
  • Implement and embed key JLR sales programmes and initiatives with retailers
  • Participate in regular Retailer operational meetings, providing feedback to central JLR functions and support retailers to adhere to JLR's Corporate Identity and Facility Standards, JLR headcount, training & future capacity planning requirements

Requirements:

  • Experience of managing retailer relationships in a collaborative way, with a clear understanding of how JLR's ambitions & goals manifest commercially in the retailer channel
  • Demonstrates a detailed understanding of the key KPIs/performance management systems which support a retailer business to deliver new and used car sales & profit, including accessories, fleet & business and financial services
  • Fully conversant with retailer volume planning, wholesaling & wholesale funding
  • Pursues delivery against targets & effectively handles under performance and demonstrates a clear understanding of the customer journey and relevant touch points
  • Able to influence all stakeholders, balancing the demands of JLR and the retailer, ensuring conflicts are managed successfully

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

Applicants from all backgrounds are welcome. If you're unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it's what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.



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