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Building Liaison Officer

2 months ago

Cheltenham, Gloucestershire, United Kingdom Lovell Homes Full time

Job Summary:

We are seeking a highly skilled and experienced Building Liaison Officer to join our team at Lovell Homes. As a key member of our project team, you will be responsible for providing exceptional customer experience for residents, clients, and other stakeholders on refurbishment projects.

Key Responsibilities:

  • Provide exceptional customer service and support to residents, clients, and other stakeholders
  • Work closely with the project team to ensure seamless project delivery and customer satisfaction
  • Develop and maintain strong relationships with clients and stakeholders
  • Collaborate with internal teams to resolve customer complaints and issues
  • Contribute to the development and implementation of customer experience strategies

Requirements:

  • Proven experience in a customer-facing role, preferably in a construction or property development environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and CRM systems

What We Offer:

  • Bonus entitlement based on performance KPIs
  • Holidays - 26 days
  • Life Assurance
  • Pension
  • Private medical insurance
  • Ability to purchase additional holiday
  • Access to discount portal
  • Cycle to Work scheme and the Lovell Way to EV
  • Digital GP
  • Employee assistance programme
  • Sharesave scheme

About Us:

Lovell Homes is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people, and looking after our own people. As an Investors in People Gold award employer, we value diversity and inclusion within our teams and empower our colleagues to make decisions at a regional and local level.