Luxury Student Accommodation Manager
3 weeks ago
Estimated Salary: £40,000 - £50,000 per annum
About the RoleThis is an exciting opportunity to join a leading provider of luxury student accommodation in Leicester as a Luxury Student Accommodation Manager. As a key member of our team, you will be responsible for managing site operations, sales, and marketing efforts to maximize revenue and customer satisfaction.
The ideal candidate will have strong sales process and people leadership skills, with the ability to create and build efficient processes that deliver fast resolution to queries/questions/challenges and high levels of customer satisfaction.
You will also be responsible for ensuring prompt resolution to student queries/questions both in person and online, staying informed on local competition, university status, and student demographics, and maintaining brand standards via physical site upkeep, staff communication, and online presence.
Main Responsibilities:
- Manage site operations, including sales, marketing, and customer service.
- Oversee and manage the effective sales cycle for sale of student accommodation beds; meeting sales, renewals, and referral targets.
- Manage site open days and tours.
- Maximise profits and customer satisfaction through effective take-over management.
- Ensure prompt resolution to student queries/questions both in person and online.
- Stay informed on local competition, university status, and student demographics.
- Maintain brand standards via physical site upkeep, staff communication, and online presence.
- Oversee staff recruitment, training, and mentoring.
- Manage contractors, ensuring compliance with health and safety standards.
- Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
- Manage incident response and ensure the site remains safe and accessible.
- Drive effective and friendly customer communication.
- Build strong relationships with university accommodation offices and external agencies.
- Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
- Maintain high service standards to promote renewals, positive reviews, and referrals.
- Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
- Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
Key Skills and Qualifications:
- Strong sales process and people leadership skills.
- High attention to detail and high level of organisational skills.
- Ability to create and build efficient processes that deliver fast resolution to queries/questions/challenges and deliver high levels of customer satisfaction.
- IT Literate; Excel, Word, PowerPoint.
- Knowledge of health and safety regulations.
- Excellent communication and customer service abilities.
- Ability to manage finances and administrative tasks efficiently.
- Calm and caring approach to your work and people around you.
- Able to take on board feedback to drive improvements.
About Us
We are a leading provider of luxury student accommodation in Leicester, and we are committed to providing exceptional living experiences for students in a vibrant and inclusive community.
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