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Business Process Improvement Specialist

2 months ago

London, Greater London, United Kingdom Shawbrook Full time

**Your Role at Shawbrook**

We're seeking a talented individual to join our team as a Business Process Improvement Specialist.

As a key member of our Retail Franchise team, you will be responsible for managing supplier relationships and ensuring compliance with our Group Supplier Management and Procurement policy.

Your primary focus will be on overseeing relationships with all suppliers within Retail, ensuring appropriate governance is in place, and meeting requirements set by our Group Supplier Management and Procurement Policy and Third-Party Risk Management framework.

**Responsibilities:**

  • Develop and implement process improvements to enhance supplier relationship management and compliance.
  • Collaborate with Relationship Owners (ROs) to equip them with necessary knowledge and tools to manage their supplier relationships effectively.
  • Serve as the primary point of contact for 1st and 2nd Line Risk and Compliance teams to ensure all TPRM requirements are met.
  • Conduct regular supplier risk assessments, due diligence, and audits.
  • Facilitate Exit & BCP plans directly relating to Suppliers, feeding into the TPRM policy owner.
  • Maintain compliance with the Group's Procurement Process, including undertaking necessary due diligence.
  • Directly manage relationships with some Suppliers spanning wider bank relationships.
  • Work closely with the procurement team and Head of TPRM and Operational resilience to ensure all business ROs and Suppliers work within policy guidelines.
  • Demonstrate exceptional verbal and written communication skills, working effectively with diverse individuals across various departments.