Area Cleaning Operations Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Thorn Baker Facilities Management Full time

You will be working as an Area Manager for a well-established cleaning contractor based in the West Midlands, operating nationally. The company provides contract cleaning services for a wide range of clients across the UK.

Your responsibilities will include managing your own diary and attending sites regularly to ensure standards and service levels are met. A key responsibility will be driving the business forward and helping the company grow while effectively managing the team to ensure standards are maintained.

This highly respected cleaning contractor offers excellent opportunities for career development and progression, with an employee-friendly culture. The management team you will be reporting to is among the best, being down-to-earth, easy to work with, and truly caring about their team and clients.

  • A competitive salary of £35,000 - £40,000
  • Company car + fuel card
  • Progression opportunities
  • Managing just 15-20 sites
  • Opportunity to work for a company with a fantastic ethos
  • Industry-specific training programmes to further develop your career
  • An opportunity to run a number of high-profile cleaning contracts
  • Career progression opportunities
  • Laptop/Mobile/Tablet

Your Key Responsibilities

  • Responsibility for contract/cleaner performance to achieve and exceed contract SLA and KPI
  • Client relationship management focusing on service delivery, retention, and contract growth
  • Managing financial budgets
  • Attending training and meetings as required
  • Implementation of all company policies and procedures
  • Site visits in line with client contractual requirements
  • Pre-sale involvement before contract becomes operational, attending new client site meetings with Business Development Managers, managing TUPE transfer and recruitment of operatives
  • Contract mobilisations
  • Delivering in accordance with the FM strategy, site service charter, and service level agreement to monitor key elements of the FM service
  • Managing onsite FM projects specific as agreed with the Project Team
  • Providing a key interface between on-site clients and contracted service providers on a day-to-day basis
  • Any other ad hoc duties and tasks required

About You

  • Experience of managing multiple cleaning sites & contracts at Operations Manager level
  • Ability to liaise and work professionally with clients and staff
  • Experience of motivating, managing, and leading cleaning teams
  • Excellent communication skills
  • Full UK Driving licence

Location

You will need to be based within 20-30 miles of Birmingham City Centre.



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